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Trudesk is Open Source Help Desk Software. Built with one goal in mind, to keep work loads organized and simple.

This documentation will assist Trudesk users with installation, configuration, and administration of the Open Source Community Edition of Trudesk.

Let's discover Trudesk in less than 5 minutes.

Trudesk Hero Image


Trudesk has been active development since 2014. Many community requested features have been implemented. Here are just a few things Trudesk Community Edition has to offer. With many more features already in-progress.

  • 📝 Tickets
    • Real time updates through websockets.
    • Organized through Teams, Groups, and Tags
  • 💬 Messaging
    • Chat between Agent and Customers/Users.
    • Real time online status of Users
  • 📧 Mail
    • Notification mail sent automatically
    • Generate tickets through polling an IMAP mailbox.
  • 📢 Annoucements
    • Site wide announcements
  • ⚛️ Developer Friendy
    • API access for third party developers to integrate with Trudesk.

Getting Started

Trudesk is built with NodeJS, MongoDB, and ElasticSearch which allows it to run in any cloud provider stack, VM, Docker, or bare metal.

Get started by deploying an instance.

Deploying Instance

Quickly deploy a new instance with Ubuntu Server

What you'll need

  • Ubuntu Server 20.04 LTS
    • If installing MongoDB and ElasticSearch, a minium of 2GB of memory and 5GB of storage is required.

Deploy with Ubuntu Install Script

Deploy Trudesk with a simple one-liner on a fresh install of Ubuntu 20.04 LTS

Recommended Options

It is recommended to select Yes to install ElasticSerach and MongoDB when running the install script.

curl -L -s

Once complete you can access your deployment at http://{ipaddress}:8118

Other Notes

  • In a production environment you should serve Trudesk over https. It is recommended to use an nginx reverse proxy with ssl in front of Trudesk. Please read the Nginx Reverse Proxy documentation for more information.
Update Credentials before Production

Ubuntu install script is publically avaliable and thus the username and password used within MongoDB are designed for quick deployment for demo purposes. Please read Updating MongoDB Credentials before utilizing your instance in production.

Deploy with Docker-Compose

Within the Github repo, a sample docker-compose.yml file is included. We can quickly stand up a demo site with docker.

Download docker-compose.yml from Github repo


Stand Up Docker Stack

docker-compose up

Three containers are deployed; MongoDB, ElasticSearch, Trudesk. Once all containers are online, access the Trudesk instance at http://localhost:8118

Note: By default MongoDB and Elastic search ports are exposed to the host

What's Next

Once you finished the install wizard you'll be prompted to login. From here the first steps to any fresh deployment is to configure Trudesk for use. Here are some recommended topics to get you started.

Something Not Right?

If you find issues with the documentation or have suggestions on how to improve the documentation please file an issue for us. The Community Edition of Trudesk is maintained by a very small team, so any additional support is welcomed with open arms.